Activate & Test Your Voice Agent

Once your Voice Agent is configured, activate it on a phone number and test it with a call to make sure it responds the way you expect before it talks with customers.

Activate your Voice Agent

1. Click on the Settings tab in the navigation bar.

1. In the Settings tab, adjust the Max Call Duration to 15 minutes.

1. Toggle the switch to enable the thinking sound in the sound settings, then disable it.

1. Toggle the switch to enable the transfer to a human agent.

1. Select an agent from the drop-down menu for Transfer Settings and choose Michael Thompson.

1. Choose End Call immediately under Voicemail Detection Settings.

1. Select Leave Predefined Message and enter the message in the text box.

1. Click on the Agent Log tab in the navigation bar.

1. Click the Activate button in the top right corner.

1. In the navigation bar, click on Agent Log to view the activity details.

1. Close the Activity Details panel by clicking the X button.

Test with a call

1. Switch from Conversive Copilot to Call Agent by clicking the tab.

1. Click the Start Test Call button to initiate a voice call with your agent.

1. In the Call Agent section, click End Call to terminate the ongoing conversation.