Configure Your Voice Agent

After you create a Voice Agent, configure how it speaks with your callers, what information it collects, and where it passes that context, whether to Journey Builder, your CRM, or a human agent in Converse Desk.

Language Settings

1. In the form, click on the Primary Language drop-down menu and select English, US.

1. Click on the Secondary Languages drop-down menu and choose Spanish.

   

2. Confirm that Spanish is selected as a secondary language.

1. Select Hindi, India from the drop-down list.

1. Click the drop-down under Secondary Languages to select additional languages and choose Marathi, India.

1. Toggle the switch to enable the Identify as an AI option.

Navigation and Prompt Guidelines

1. Click the back arrow in the navigation bar to return to the previous page.

1. In the navigation bar, click on the Instructions tab.

1. Select the Outbound Guidelines tab under Prompt Guidelines.

1. Click on Inbound Guidelines in the Prompt Guidelines section.

1. Click on View Prompt to see the complete prompt details.

1. Close the Complete Agent Prompt modal by clicking the X button.

Knowledge Base and Voice Settings

1. Navigate to the Knowledge Base tab in the top menu.

1. Click the New Dataset button to create a new dataset.

1. Select Dataset for Sunshine Clinic from the drop-down menu in the Knowledge Base section.

1. Click on the Voice tab in the navigation bar.

1. In the Voice section, observe the multilingual mode information displayed.

1. Select Sarvam from the Provider drop-down menu in the Voice section.