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# List Calls

GET https://app.beconversive.com/contact-center/v1/calls

Fetch paginated call history for the authenticated account. Optionally filter results to calls involving one or more specific customer phone numbers.


Reference: https://docs.conversive.ai/api-sdk-docs/list-calls

## Authentication

- `Authorization` header (bearer token, required) — Bearer authentication of the form `Bearer <token>`, where token is your auth token.

## Request

### Query parameters

- `page` (integer, optional, default: 1) — Page number (1-based).
- `page_size` (integer, optional, default: 20) — Number of records per page. Maximum is `100`.
- `customer_numbers` (string, optional) — Comma-separated list of customer phone numbers in E.164 format. URL-encode `+` as `%2B` and `,` as `%2C`.

## Response

### 200

Paginated list of call records.

- `page` (integer, optional) — Current page number.
- `page_size` (integer, optional) — Number of records in this response.
- `total` (integer, optional) — Total number of calls matching the query.
- `items` (list of CallRecord, optional)

## Errors

### 401 Unauthorized Error

Unauthorized — missing or invalid JWT.

- `any`

## Types

### CallRecord

- `call_id` (string, optional) — Unique call ID.
- `account_id` (string, optional) — Account the call belongs to.
- `external_call_id` (string, optional, nullable) — External reference ID, if set.
- `direction` (enum, optional) — Call direction.
  - Allowed values: `inbound`, `outbound`
- `call_mode` (enum, optional) — Call mode.
  - Allowed values: `human`, `ai`, `ivr`, `campaign`, `mixed`
- `call_type` (enum, optional) — How the agent joined the call.
  - Allowed values: `browser`, `phone`
- `outgoing_number` (string, optional) — The caller-ID number used.
- `agent_number` (string, optional, nullable) — Agent phone number, for phone-bridge calls.
- `customer_number` (string, optional) — The customer's phone number.
- `status` (string, optional) — Latest call status.
- `disconnect_reason` (string, optional, nullable) — Final or current disconnect reason.
- `started_at` (datetime, optional) — When the call was started.
- `answered_at` (datetime, optional, nullable) — When the call was answered.
- `ended_at` (datetime, optional, nullable) — When the call ended.
- `recording_link` (string, optional, nullable) — Internal storage reference for the recording.
- `duration_seconds` (integer, optional, nullable) — Call duration in seconds.
- `transcription` (string, optional, nullable) — Call transcription, if available.
- `transcription_status` (string, optional, nullable) — Status of transcription processing.
- `created_at` (datetime, optional) — Record creation timestamp.
- `updated_at` (datetime, optional) — Record last-updated timestamp.

## Examples

**Response**

```json
{
  "page": 1,
  "page_size": 20,
  "total": 2,
  "items": [
    {
      "call_id": "550e8400-e29b-41d4-a716-446655440000",
      "account_id": "152",
      "external_call_id": null,
      "direction": "outbound",
      "call_mode": "human",
      "call_type": "browser",
      "outgoing_number": "+912264237758",
      "agent_number": null,
      "customer_number": "+919580440262",
      "status": "completed",
      "disconnect_reason": "call completed",
      "started_at": "2026-04-28T10:30:00",
      "answered_at": "2026-04-28T10:30:10",
      "ended_at": "2026-04-28T10:35:00",
      "recording_link": "recordings/file.mp3",
      "duration_seconds": 290,
      "transcription": null,
      "transcription_status": null,
      "created_at": "2026-04-28T10:30:00",
      "updated_at": "2026-04-28T10:35:00"
    }
  ]
}
```

**SDK Code**

```python listCalls_example
import requests

url = "https://app.beconversive.com/contact-center/v1/calls"

querystring = {"customer_numbers":"%2B919580440262"}

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers, params=querystring)

print(response.json())
```

```javascript listCalls_example
const url = 'https://app.beconversive.com/contact-center/v1/calls?customer_numbers=%252B919580440262';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go listCalls_example
package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://app.beconversive.com/contact-center/v1/calls?customer_numbers=%252B919580440262"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby listCalls_example
require 'uri'
require 'net/http'

url = URI("https://app.beconversive.com/contact-center/v1/calls?customer_numbers=%252B919580440262")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body
```

```java listCalls_example
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.get("https://app.beconversive.com/contact-center/v1/calls?customer_numbers=%252B919580440262")
  .header("Authorization", "Bearer <token>")
  .asString();
```

```php listCalls_example
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://app.beconversive.com/contact-center/v1/calls?customer_numbers=%252B919580440262', [
  'headers' => [
    'Authorization' => 'Bearer <token>',
  ],
]);

echo $response->getBody();
```

```csharp listCalls_example
using RestSharp;

var client = new RestClient("https://app.beconversive.com/contact-center/v1/calls?customer_numbers=%252B919580440262");
var request = new RestRequest(Method.GET);
request.AddHeader("Authorization", "Bearer <token>");
IRestResponse response = client.Execute(request);
```

```swift listCalls_example
import Foundation

let headers = ["Authorization": "Bearer <token>"]

let request = NSMutableURLRequest(url: NSURL(string: "https://app.beconversive.com/contact-center/v1/calls?customer_numbers=%252B919580440262")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "GET"
request.allHTTPHeaderFields = headers

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```