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> For a complete documentation index, see https://docs.conversive.ai/api-sdk-docs/salesforce-sdk/create-conversive-account/llms.txt.
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# Create a Conversive Account

> Provision a new Conversive account from Salesforce and inspect the detailed job payload returned by the SDK.

Use `createConversiveAccount()` during onboarding when the org is not yet linked to an existing Conversive account.

## What this API does

If successful, this method:

* provisions a new Conversive account
* returns a response wrapper with status information
* includes a detailed `value` payload
* sends an email to the **logged-in user’s email address** with the API key

That API key is then used in `upsertEnvironmentSettings()`.

## Method signature

```apex
public static ConversiveAPI.ConversiveAPIResponse createConversiveAccount()
```

## Inputs

This API takes **no input parameters**.

## Response type

```apex
public class ConversiveAPIResponse {
    public String response;         // SUCCESS / ERROR
    public String responseMessage;  // Human-readable message
    public Object value;            // Result returned from account creation
}
```

## Response fields

| Field             | Type     | Description                                                             |
| ----------------- | -------- | ----------------------------------------------------------------------- |
| `response`        | `String` | Indicates success or failure                                            |
| `responseMessage` | `String` | Human-readable outcome                                                  |
| `value`           | `Object` | Serialized JSON payload containing detailed account creation job output |

## `value` payload structure

The Confluence page documents the `value` field as serialized JSON with these fields:

| Field              | Description                                                                |
| ------------------ | -------------------------------------------------------------------------- |
| `jobType`          | Job type executed. For this API, the documented value is `CREATE_ACCOUNT`. |
| `success`          | Whether account creation succeeded at the service level                    |
| `statusCode`       | HTTP or service status code                                                |
| `responseCode`     | Platform-specific response code                                            |
| `message`          | Human-readable service message                                             |
| `accountId`        | Newly created Conversive account ID                                        |
| `userId`           | User ID associated with the created account                                |
| `accessToken`      | Access token, if returned                                                  |
| `refreshToken`     | Refresh token, if returned                                                 |
| `resendAccessCode` | Resend or access code reference, if returned                               |
| `rawBody`          | Raw response body returned by the platform                                 |

## Example

```apex
try {
    ConversiveAPI.ConversiveAPIResponse resp =
        ConversiveAPI.createConversiveAccount();

    System.debug('response = ' + resp.response);
    System.debug('responseMessage = ' + resp.responseMessage);
    System.debug('value = ' + resp.value);

} catch (Exception e) {
    System.debug('ERROR = ' + e.getMessage());
    System.debug('STACK = ' + e.getStackTraceString());
}
```

## Example success response

```apex
response = 'SUCCESS'
responseMessage = 'Conversive account created successfully'
```

### Example `value` payload

```json
{
  "jobType": "CREATE_ACCOUNT",
  "success": true,
  "statusCode": 200,
  "responseCode": "SUCCESS",
  "message": "Account created successfully",
  "accountId": 12345,
  "userId": 67890,
  "accessToken": "sample-access-token",
  "refreshToken": "sample-refresh-token",
  "resendAccessCode": "ABC123",
  "rawBody": "{...}"
}
```

## Example error response

```apex
response = 'ERROR'
responseMessage = 'Unable to create Conversive account'
```

## Error handling guidance

### Documented error behavior

The page documents the following error pattern:

* `response = 'ERROR'`
* `responseMessage` explains the failure
* `value` may still contain diagnostic fields such as:
  * `statusCode`
  * `responseCode`
  * `message`
  * `rawBody`

### What a developer should do

* inspect both `responseMessage` and `value`
* log the raw `value` payload during troubleshooting
* confirm the logged-in user has a valid email address
* check the inbox of the logged-in user for the API key email after success

## Recommended onboarding flow

#### Deploy the SDK

Make sure metadata is deployed and the org is ready for setup.

#### Call createConversiveAccount()

Run this only if the org is not already linked to a Conversive account.

#### Check the user’s email

The API key is delivered to the logged-in user’s email address.

#### Save environment settings

Call `upsertEnvironmentSettings()` with the received API key and the correct endpoint.

#### Verify setup

Call `getConversiveBalance()` or `getConversivePlanDetails()` to confirm the environment is working.

## Best practices

* call this method once per org onboarding flow
* do not call it repeatedly if the account already exists
* keep the returned `value` payload for diagnostics
* configure the environment immediately after receiving the API key

> Provision a new Conversive account from Salesforce and inspect the detailed job payload returned by the SDK.