Release Highlights – 16th May 2025

🚫

Block Messages to Opted-Out Recipients

Automatically block messages to opted-out contacts so your team avoids compliance issues and saves time fixing failed sends. Converse Desk now blocks messages to opted-out contacts and alerts you instantly, making outreach smoother and risk-free.

✅ Instantly blocks outgoing messages to opted-out contacts—no manual checks needed

📣 Real-time visual alerts in the interface when a recipient has opted out

👤 Especially useful for: Compliance Managers, Admins monitoring opt-outs, and Agents handling high-volume outreach.

______________________________________________________________________________________

🔔

Stay Updated with Real-Time Notifications (Conversive)

Avoid delayed responses and missed opportunities while staying on top of every conversation. Get real-time alerts as soon as your team receives new messages or assignments without switching tabs.

✅ Receive instant alerts for:

📩 New messages, complete with previews and contact details, so you always know what’s waiting.

👥 Message assignments that show both the sender and the new assignee, helping avoid confusion or delays.

🕒 A clearly organized feed with timestamps and visual icons to help you prioritize quickly.

👁️‍🗨️ Mark what you’ve seen as read, either one at a time or all in one click.

👤 Great for: Busy Agents and Team Leads who need to stay on top of conversations in real time.

______________________________________________________________________________________

🚀

Two-Way RCS Messaging via Nexmo is Now Available in Conversive and SMS-Magic

You can now send and receive rich RCS messages through Nexmo within Conversive and SMS-Magic. Whether you’re running a campaign or handling customer support, create high-impact conversations using images, videos, quick replies, and more. Everything happens in your customer’s default messaging app with no extra downloads.

What you can do:

📥 Receive and reply to incoming RCS messages in your Conversive inbox for real-time, two-way communication

🖼️ Send rich content like images, videos, and PDFs from Converse Desk or Campaigns for more engaging messaging

🎛️ Guide conversations with quick replies and interactive buttons that drive faster responses

📲 Reach customers in their native messaging apps, removing friction and improving open rates

🧩 Unify channels by managing SMS, RCS, and more from one central inbox for smoother workflows

👥 Perfect for teams using Nexmo who want to create seamless, branded messaging experiences across marketing and support.