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Changelog

Release Highlights – 18th Aug 2025

Connect with Customers on Facebook — Now in Converse Desk

Now manage all Facebook conversations directly in Converse Desk — alongside SMS, WhatsApp, and webchat.

  • One Inbox, All Channels

    – No more switching tools to respond to Facebook messages.

  • Instant Responses

    – Reply in real time, just like SMS or WhatsApp.

  • Organized Conversations

    – New contacts start new threads, existing chats stay updated.

  • Quick Setup

    – Connect your Facebook account in minutes.

🚀 Faster response times, smoother workflows, and happier customers — all from one place.

Check out this step-by-step video guide to help you get started quickly.

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Review past conversations faster with improved Message History in SMS-Magic Portal

With easier navigation and recipient names displayed directly in Message History, your team can access and identify past chats instantly.

  • Direct Access

    – Open Message History without digging through campaigns.

  • Clear Identification

    – See recipient names alongside messages instead of phone numbers.

  • Faster Insights

    – Locate conversations quickly for reporting, analysis, or support.

  • Smoother Workflows

    – Save time, reduce confusion, and focus on serving customers.

🚀 Reviewing past conversations is now faster, clearer, and frustration-free.

Check out this step-by-step video guide to help you get started quickly.

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Manage every incoming conversation with smarter Queue Management

Conversations flow directly to the right place, the right agent, at the right time — ensuring faster, more reliable resolutions.

  • No Lost Conversations

    – Default Queue ensures nothing slips through.

  • Simple Setup

    – Customize queues with Sender IDs, Managers, and Agents in one flow.

  • Cleaner Desk

    – Queue tab only shows when enabled, keeping the interface focused.

  • Unified Routing

    – Campaign, bot, automation, and manual chats all flow into queues.

🚀 A streamlined, intelligent way to manage high-volume customer conversations.

Check out this step-by-step video guide to help you get started quickly.

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Build larger conversation flows with increased node message limit

We’ve expanded the node message limit from 300 to 1000, giving you more room to design sophisticated, high-volume journeys.

  • More Complex Journeys

    – Build richer flows without hitting limits.

  • High-Volume Ready

    – Campaigns and conversations scale seamlessly.

  • Better Performance

    – Handle growth without workflow slowdowns.

🚀 Design without restrictions, scale without worries.

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Try AI Voice Agent in Converse Desk with our new beta release

Voice joins the conversation. With AI Voice Agent in Converse Desk, you can engage customers by call — right alongside SMS, WhatsApp, and chat.

  • Trigger Calls Instantly

    – Start a Voice Agent call without leaving the Desk.

  • Smarter Follow-ups

    – Automatic transcripts + AI summaries keep agents informed.

  • Unified Inbox

    – All voice conversations stored in a dedicated tab.

  • Seamless Continuity

    – Switch between chat and voice with context intact.

🚀 Faster resolutions, more natural conversations, and zero lost context — all powered by AI Voice.

Check out this step-by-step video guide to help you get started quickly.