Release Highlights – 18th Jul 2025

🕓

View Full Messaging History in ActiveCampaign with Conversive

Customer-facing teams using Conversive on ActiveCampaign can now view complete message history — including SMS and WhatsApp — right on the contact detail page. This update brings full visibility into past conversations, helping teams engage with more context and confidence.

✅

What’s New:

💬

Conversation History Panel

: Displays all messages sent and received via Conversive.

🔄

Full Timeline

: Includes sender, receiver, timestamps, and message channel (SMS/WhatsApp).

📡

Real-Time Updates

: Automatically reflects the latest interactions.

🔍

Clean View

: Shows “No messages found yet” when no history exists.

👤

Ideal for

:

Sales and marketing professionals using Conversive on ActiveCampaign who need clear, centralized access to all customer conversations.

_________________________________________________________________________________________

🧪

Safe Testing Made Easy: Switch to Sandbox with Simulator App

Testing automations, messages, and templates just got safer. Admins, QA teams, and end users can now switch from their live Production environment to a Sandbox — using the same credentials — to test freely without risking real data.

✅

What’s New

:

🔄

“Switch to Sandbox” Button

: Now available directly in the Production UI.

🆕

Instant Setup

: Sandbox is auto-created with the same license, roles, and permissions.

🧩

Controlled Access

: Admins decide which users get access to the Sandbox.

🚫

No Risk to Live Settings

: Core platform configurations are disabled or view-only.

🔐

Isolated Environment

: All Sandbox data is kept completely separate from Production.

🏷️

Visual Labeling

: The Sandbox is clearly marked to avoid confusion.

👤

Ideal for:

Admins and QA teams managing tests, and end users validating workflows — without touching live customer data.

Check out this step-by-step video guide to help you get started quickly.

________________________________________________________________________________________

🕒

Smarter Business Hours & Holiday Scheduling Now in Conversive and Portal

A top customer request, now available in Conversive and SaaS.

Managing message timing just got a whole lot easier. Business users can now define working hours, schedule holidays, and control when messages are sent — all tailored to time zones, shifts, and regional needs.

✨

What’s New

:

✅

Set Weekly Business Hours

• Define operating hours for each day of the week — ideal for teams with varied schedules.
• Add multiple time slots (e.g., 9 AM–1 PM, 3 PM–6 PM) to reflect real-world breaks or shift changes.
• Overnight operations? Cross-day support like 9 PM–6 AM is built in.

🌐

Smart Time Zone Handling

Assign your local time zone during setup — Conversive auto-converts to UTC behind the scenes, ensuring messages go out exactly when intended.

📅

Plan for Holidays in Advance

Create holiday lists (e.g., Diwali, Independence Day, Christmas) to automatically pause messaging. Holiday schedules override regular business hours, so you’re always covered.

🧠

Smarter Campaign Delivery

Campaigns now respect your business hours — ensuring messages are delivered when customers are most likely to engage. Global brands can send based on each customer’s local time zone.

🛠

More Flexibility and Control

• Add or edit business hours and holidays anytime.
• Real-time validation prevents overlaps or conflicts.
• Filters make it easy to manage regions in multi-country setups.

👤

Great for

:

Global teams, campaign managers, customer support, and anyone who wants more precise, automated control over when messages go out.