Release Highlights – 1st Aug 2025

🗑️

Clean Up with Confidence: Delete Unused Draft Automations

Maintain a clutter-free workspace by easily removing draft automation use cases you no longer need.

✅

Stay worry-free

— your message templates stay safe and intact while only drafts are deleted.

Check out this step-by-step video guide to help you get started quickly.

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💬

Now Available: Campaigns, Templates & CRM Integration for LINE

You can now do more with LINE inside Conversive — from launching campaigns to sending personalized templates, all backed by your CRM data.

• Add LINE to your campaigns

  – Reach customers using CRM-mapped fields like line_id

• Smarter contact matching

  – Map LINE user IDs to CRM records for accurate delivery

• Build reusable templates

  – Create LINE templates with CRM merge fields for personalization

• New in Converse Desk

  – Send LINE templates (text-only) in 1:1 conversations for faster replies

✅ Deliver more personalized messages, reach the right contacts, and manage all your channels effortlessly from one place.

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🚀

Conversation Flow Builder Now Available Across the Automation Library

The visual builder for conversational automations is now out of beta and fully rolled out within the Automation Library.

• No more Beta restrictions
• Streamlined, drag-and-drop experience for designing conversation flows

✅ Design and launch automation journeys faster — now with a smoother, more visual experience.

Check out this step-by-step video guide to help you get started quickly.

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🔐

Smarter Access & Clarity for Masked Message Handling

Authorized users in Converse Desk now get real-time, seamless visibility into sensitive message content — while staying fully informed about what recipients will actually see.

• Instant Access

  : View unmasked sensitive data in real time, without needing to refresh.

• Clear Recipient View

  : Get notified when recipients receive masked messages, ensuring full transparency.

✅ This update empowers your team to handle sensitive conversations with greater confidence, accuracy, and security.

Check out this step-by-step video guide to help you get started quickly.

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🗂️

Streamlined Campaign Approval for Faster, Safer Launches

Gain more control, transparency, and flexibility with enhanced campaign approval workflows — designed to help teams launch campaigns confidently and on time.

• Submit & Review with Ease

  : Creators can submit campaigns for approval; approvers can approve or reject with comments for clear collaboration.

• Stay in the Loop

  : Automated email alerts keep creators and admins informed at every step.

• Track with Confidence

  : Detailed audit logs offer full visibility into approval history and actions.

• Flexible Workflow Settings

  : Admins can turn approvals on or off directly from the settings panel.

• Smart Holiday Handling

  : Choose whether recurring campaigns send, skip, or reschedule on holidays — default is set to reschedule.

✅ These enhancements improve team coordination, reduce errors, and ensure every campaign meets your standards before going live.

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✍️

Clearer Message Creation with Improved Field Labels

We’ve simplified the phone number input field in the “New Message” action to make sending messages faster and error-free.

• Clearer Field Labels

  : Easily identify the correct input field — no more second-guessing.

• Fewer Mistakes

  : Reduces confusion and minimizes the risk of entering the wrong recipient details.

• Optimized for Daily Use

  : Enhancing efficiency and ease for agents working in Converse Desk.

✅ A thoughtful enhancement that boosts speed, accuracy, and confidence in every message you send.