Release Highlights – 27th Jun 2025

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Get Instant Clarity with Tree View Previews for Your Conversation Flows

Build end-to-end, error-free automation faster. With Tree View in Flow Builder, you can visually preview your entire conversation flow and understand branching logic at a glance. This makes it easy to spot errors, understand logic paths, and fine-tune engagement before going live.

Why It Matters:

✅ Visualize your entire conversation logic instantly with a clean tree structure

🔍 Gain complete visibility into every message, input, API, and decision point

🌿 Identify key flow elements like start/end points and lead captures at a glance

🔄 See how your flow adapts across SMS, WhatsApp, and Webchat in real time

🧠 Review faster, reduce errors, and confidently go live—even with complex flows

👤 Best for:

Admins and Flow Designers managing multi-channel conversations at scale.

Check out this step-by-step video guide to help you get started quickly.

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Recover and Control Sensitive Data—Without Compromising Compliance

Stay audit-ready while keeping conversations intact. New admin controls make it easy to mask, recover, and monitor sensitive data across every messaging channel, ensuring secure operations in regulated industries.

Why It Matters:

🔐 Granular access controls let you grant or revoke recovery rights by user or role—so you’re always in charge.

🧩 Regex-based masking that automatically detects and masks sensitive data like medical records, case IDs, account numbers, and more.

📨 Cross-channel coverage that applies masking across outgoing, incoming, and web chat messages, wherever conversations happen.

🧵Maintain flow and context by retrieving masked data only necessary.

📋 Transparent tracking that logs every masking and recovery action with a full audit trail.

📦 Compliance-ready protection with built-in masking, encrypted storage, and secure recovery options.

👤 Best for:

Admins, Compliance Officers, and teams in healthcare, finance, or education managing regulated data.

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RCS Setup via Nexmo Is Now at Your Fingertips

We recently rolled out

Two-Way RCS Messaging via Nexmo

— bringing richer, more dynamic conversations to your customer communication. Business users and admins can configure everything directly from the

Conversive Integration Directory

, with clear guidance built into the flow.

Here’s everything you need to get it up and running

:

🔌 Choose Nexmo as your RCS provider

🔐 Authenticate securely using your Nexmo API credentials

📞 Select and activate your RCS number from the available options

📶 Check real-time connection status (e.g., Connected)

💬 Start using your active RCS sender ID in Campaigns, Converse Desk, and Automation

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Ideal for

: Business users, messaging admins, and marketers looking to launch RCS messaging quickly, without any back-and-forth.