Release Highlights – 30th May 2025

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Reach Customers on LINE – Now Live in Conversive and SMS Magic

Meet your customers where they already are – on one of the world’s most popular messaging apps. With LINE now integrated, your team can connect faster, support smarter, and build trust in real-time.

✨

Real-time engagement

– Instantly view and reply to LINE messages from Converse Desk

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Effortless setup

– Go live on LINE in just a few clicks

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Stay on track

– Get instant alerts for any setup issues

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Flexible scalability

– Manage multiple LINE accounts with ease

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Perfect for customer-facing teams

that want to deliver instant, on-channel support without switching tools

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🎤

Make Conversations More Human with Voice Notes

Add warmth, clarity, and context to every customer interaction. With support for voice notes in Conversive, your team can build trust, explain complex issues faster, and connect more personally on WhatsApp and RCS.

🎙️

Record and preview

before sending, so every message hits the right note

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Instant playback

within the app – no downloads, no delays

❌

Cancel anytime

– full control at your fingertips

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Reliable delivery

– with smart checks to ensure messages go through smoothly

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Ideal for teams handling high-touch interactions

— like support escalations, sales follow-ups, or onboarding walkthroughs

Check out this step-by-step video guide to help you get started quickly.