Release Highlights – 3rd Nov 2025

A Faster, Safer Way to Connect Your LINE Account

We’ve simplified how you integrate LINE — making setup quicker, smoother, and more secure. You no longer need to manually find or enter your Channel User ID. Once you provide your Token, Conversive now retrieves it directly and securely from the LINE API. This means:

• No manual lookups or extra steps
• Fewer errors during setup
• Faster connection to start engaging customers

What’s changed

The Channel User ID field is now handled automatically. You’ll only need to enter your

Bot ID, Token

, and

Channel Secret

. The system fetches and stores your Channel User ID in the background. If anything goes wrong, a clear error message will guide you.

Why it matters

This update eliminates friction and reduces setup time, so you can focus on what really matters — creating personalized, compliant LINE conversations that convert.

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Smoother, More Responsive SMS History View

We’ve improved how media loads within Conversive’s SMS History Details view — giving you a faster, more seamless experience. Media files like images and videos now load independently within their section. While the media is loading, the rest of your message details remain visible and interactive, so you can continue working without interruption.

What’s changed

• The loader now appears only within the media message area — not across the full page.
• It automatically disappears once the media finishes loading (or if loading fails).

Why it matters

You get a smoother, more responsive workspace — no more full-page loaders or waiting for background media to finish. View, navigate, and act on messages instantly while media catches up.

Check out this step-by-step video guide to help you get started quickly.

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Stay Informed and Heard — Right Inside Conversive

We’ve made it simpler to share feedback and track product updates without ever leaving the platform. Conversive now integrates directly with

Canny

, giving you a seamless way to:

• Submit and track

  feature requests

  from within your account

• View the

  latest release updates

  as they go live

• Receive

  in-app notifications

  when new improvements are published

What’s changed

You’ll now find

Feature Request

under

Profile → Feature Request.

The

Release Notes

section automatically syncs with the Canny Changelog, ensuring you always see the most recent updates.

Each release notification includes a quick link to

“See all changelogs”

for full details.

Why it matters

This integration connects you more closely to the product journey — empowering you to share ideas, see what’s coming next, and stay current on every enhancement, all from within Conversive.

Check out this step-by-step video guide to help you get started quickly.

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New: Control Auto-Resync for Message History in Zoho CRM

Admins can now control when message history is refreshed between Zoho CRM and SMS Magic Portal/Conversive.

A new

Auto Resync

toggle (Account Settings → Manage Access) lets admins enable or disable automatic background syncs.

When

enabled

, message logs refresh at defined intervals.

When

disabled

, message history syncs only when manually triggered.

This prevents unnecessary background operations, protects data integrity, and gives you predictable control over how and when message data updates.