Release Highlights – 6th Jun 2025

🔘

Create Smarter WhatsApp Experiences with SmartPing

Enhance your CRM-fueled conversations with greater flexibility. SmartPing now supports up to 10 customer-facing buttons in WhatsApp message templates, making every message more informative, interactive, and outcome-driven.

✅ Reduce customer effort by offering multiple next steps in a single message

✅ Orchestrate richer lifecycle messaging across campaigns, support, and automated flows

✅ Drive faster resolution and operational efficiency across journeys

👤 Designed For: Marketing, support, and automation teams using CRM-triggered automation to engage customers on WhatsApp

_________________________________________________________________________________

🧩

Now Introducing: Conversive Web Extension for Faster Response Management

Maintain momentum and never miss a message. Conversive’s Web Extension gives agents instant access to their CRM-native conversational workspace, helping them manage inquiries in real-time without tab switching or workflow disruption.

✅ Improve response speed and agent productivity

✅ Support AI-assisted response management directly from your browser

✅ Minimize distractions and keep teams focused on high-impact work

👤 Designed For: Agents and operations teams who need fast, streamlined access to customer interactions