Release Highlights – 7th Mar 2026: Release Notes - Sinch WhatsApp Template Creation Issue Resolved from Customer Portal | Conversive

Dear Customer, Greetings from SMS-Magic! We are pleased to inform all our SaaS users that now you will be able to send the WhatsApp templates successfully with the migrated Sinch number when the template is created from the customer portal. Follow the below steps to send WhatsApp templates with the Sinch number:

Login to the customer portal
Create Rich media templates for WhatsApp
Send this template using the migrated Sinch WhatsApp number
Check the SMS History, the template should be sent

We request you to log in to your org and try creating a rich media template for WhatsApp and send the template using your migrated Sinch number. Continue conversing with your customers seamlessly. If you have any questions, our dedicated customer support team is here to assist you. You can reach us at care@sms-magic.com. We appreciate your understanding and cooperation as we work towards the enhancement of our features. Thank you for being a valued customer! Best regards, SMS-Magic Team