Release Highlights – 9th Sep 2025

Turn Line IDs into Real Contacts on HubSpot

Line channel conversations are now even more seamless. With this update, new incoming Line messages now trigger an automated check to capture key details (such as name and email) and sync them with HubSpot.

When the same individual messages again, they are instantly recognized, ensuring your team has the full context for every interaction.

What’s new:

• Automatic Contact Sync

  – Details from new Line conversations are captured and updated in HubSpot.

• Consistent Identification

  – Returning users are recognized across conversations, not just by their Line ID.

• More Context, More Personalization

  – Every conversation is enriched with the details that matter.

Check out this step-by-step video guide to help you get started quickly.

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Global Numbering Support — Now in Customer Portal

You can bring your own provider and now add senders IDs for WhatsApp & SMS without restrictions on country codes or number lengths.

• Universal Setup

  – Add and map numbers from any region, without being limited to predefined countries.

• Wider Reach

  – Ensure your messages are compatible across carriers and geographies.

• Simplified Management

  – Set up senders quickly and manage them all from the Customer Portal.

• Ready to Scale

  – Expand into new markets without worrying about number formats.

Greater flexibility, global coverage, and effortless sender management — all in one place.