Automation Use Cases in Journey Builder

Adding Automation Use Cases

1. On the canvas, drag and drop the required automation use case to add it to the journey. Here, the “Nurture Flow” is added.

2. Click the “Save” button in the top right corner of the navigation bar.

3. In the modal, click the “Save” button to confirm saving the information.

Activating the Journey

1. Click the “Activate” button in the top right corner of the navigation bar.

2. In the modal, click “OK” to confirm journey activation.

3. Enter a journey name as per your requirement, then click the checkmark icon to save it.

4. Observe the notification indicating the journey was updated successfully.

Live Demonstration

1. Hover over the start element in the canvas to see the configured web channel sender ID in the start node.

2. Click on the chat icon in the bottom right corner to open the chat window.

3. Enter your phone number in the provided field in the chat window and click the “Submit” button.

4. Type your message in the input field at the bottom of the chat window.

5. Navigate to “Journey Builder” to verify whether the journey execution has started after an incoming message is received on the configured web sender ID.

6. Expand the details of the journey you created to view the execution steps.

7. Type your message in the chat box on the right side of the screen.

8. In the web chat modal, notice the bot’s response saying “Thanks”.

9. In the journey activity log, observe that the conversational flow was executed first, followed by the nurture flow. Both flows were executed successfully, and the journey was completed end-to-end.