> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.conversive.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.conversive.ai/_mcp/server.

# Instagram Overview

### **Overview**

Instagram integration in Conversive allows your business to **send and receive direct messages from Instagram users** right inside the Converisve.\
This helps your teams manage all customer interactions — across WhatsApp, SMS, RCS, and Instagram — from a single, unified platform.

Once connected, every new Instagram message appears in your inbox, allowing agents to view, reply, and track conversations efficiently.

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### **Key Highlights**

* Manage all **Instagram DMs** inside Conversive.
* Support for **Instagram Business or Creator Accounts** only.
* Link multiple Instagram accounts under a single Conversive workspace.
* Unified view for customer messages across channels.
* Seamless setup through **Facebook Business authorization**.

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### **Use Cases**

* Respond to customer queries sent via Instagram DMs.
* View sender details and previous chat history.
* Handle multiple brand or regional accounts from one Conversive login.