> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.conversive.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.conversive.ai/_mcp/server.

# Setup Instagram Channel

### **Overview**

This section guides you through the entire process of connecting your **Instagram Business Account** with Conversive using Facebook authorization.

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### **Step 1: Go to Instagram Integration**

1. In Conversive, go to **Integrations**.
2. Locate the **Instagram** tile and click it.
3. You’ll see the *Configuration Details* section showing any existing connections.

![kxB0wd2N5bhxLDZrDj4wQg](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-10-15T10:08:56.978Z/messaging-channels/social/setup-instagram-channel/kxB0wd2N5bhxLDZrDj4wQg.png "kxB0wd2N5bhxLDZrDj4wQg")

### **Step 2: Click ‘Add Account’**

1. Click **+ Add Account**.
2. You’ll be redirected to a Facebook authorization window that says *“Connect your Facebook Business Account.”*

![kSBxzZniNZ3sIkPVB242MA](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-10-15T10:10:49.142Z/messaging-channels/social/setup-instagram-channel/kSBxzZniNZ3sIkPVB242MA.png "kSBxzZniNZ3sIkPVB242MA")

### **Step 3: Authorize Conversive**

1. Click **Authorize Access** and log in with your Facebook credentials.
2. Select the Facebook Page linked to your Instagram account.
3. Allow Conversive the required permissions to:
   * Send and receive Instagram messages.
   * Access profile and Page details.
4. Wait for the *Authenticating* screen to complete the setup.

![493p3gw5YzcKVo4L4mpGGg](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-10-15T10:11:51.602Z/messaging-channels/social/setup-instagram-channel/493p3gw5YzcKVo4L4mpGGg.png "493p3gw5YzcKVo4L4mpGGg")![SytDeH3OosUBaazuNYGjig](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-10-15T10:12:31.893Z/messaging-channels/social/setup-instagram-channel/SytDeH3OosUBaazuNYGjig.png "SytDeH3OosUBaazuNYGjig")

### **Step 4: Verify Connection**

1. After successful authorization, you’ll return to Conversive.
2. Under *Configuration Details*, your Instagram handle and business name should appear.
3. The **Status** column will show *Connected* in green.

![Y85gsUW8WhUMRJqNebu7Lg](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-10-15T10:12:57.530Z/messaging-channels/social/setup-instagram-channel/Y85gsUW8WhUMRJqNebu7Lg.png "Y85gsUW8WhUMRJqNebu7Lg")

### **Step 5: Test Connection**

To verify, go to **Converse Desk → Inbox** and check if your Instagram handle appears under **Sender IDs**.

![PwdxjkszWhsC29OwC0jaRA](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-10-15T10:13:45.554Z/messaging-channels/social/setup-instagram-channel/PwdxjkszWhsC29OwC0jaRA.png "PwdxjkszWhsC29OwC0jaRA")

### **Completion Message**

✅ Once the connection is complete, Conversive will begin receiving new Instagram messages in real time.