> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.conversive.ai/_mcp/server.

# Converse Desk

## Docs

- [Overview - Converse Desk](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/overview-converse-desk.md)
- [Overview - Configure Converse Inbox](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/overview-configure-converse-inbox.md)
- [Configure Converse Inbox on Lightning Utility Bar](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/configure-converse-inbox-on-lightning-utility-bar.md)
- [Configure Converse Inbox on Classic Side Panel](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/configure-converse-inbox-on-classic-side-panel.md)
- [Configure Custom Inbox](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/configure-custom-inbox.md)
- [Conversations in Converse Inbox](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/conversations-in-converse-inbox.md)
- [Conversations](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/conversations.md)
- [Managing Conversations & Responses](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/managing-conversations-responses.md)
- [View Conversations using Global and Conversation Filters](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/view-conversations-using-global-and-conversation-filters.md)
- [Conversation Filters](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/conversation-filters.md)
- [Search Conversations in Converse Desk](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/search-conversations-in-converse-desk.md)
- [View Conversation Details](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/view-conversation-details.md)
- [Assign Conversations](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/assign-conversations.md)
- [Mark Conversations](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/mark-conversations.md)
- [Create an Internal Note](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/create-an-internal-note.md)
- [Save an Unknown Number as a New Lead](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/save-an-unknown-number-as-a-new-lead.md)
- [Shared Inbox - Salesforce](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/shared-inbox-salesforce.md)
- [Configure Conversations View on Lightning](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/configure-conversations-view-on-lightning.md)
- [Configure Notifications for New Conversations](https://docs.conversive.ai/sms-magic/converse-salesforce-app/converse-desk/configurate-notifications-for-new-conversations.md)