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# SMS Magic for Zoho Suite

## SMS-Magic for Zoho CRM: Feature Overview

### Account Information

* **Management**: Access and update your SMS-Magic account details and billing information seamlessly.

### User Management and Licensing

* **User Assignment**: Flexibly assign users to specific virtual phone numbers.
* **License Management**: Simplify the process of managing user licenses and access rights.

### Multi-channel Text & Media Templates

* **Customization**: Tailor multi-channel text and media templates to meet specific business needs for quick responses.
* **Integration**: Link templates with Zoho CRM modules like Leads and Contacts for better engagement.
* **Personalization**: Utilize merge fields from associated Zoho CRM modules to customize templates.

### Converse Desk

* **Unified Conversations**: Aggregate all messaging conversations in one location for efficient management.
* **Conversation Management**: Sort, filter, and drill down into conversations for detailed insights and focus.
* **Assignment Flexibility**: Easily assign or reassign conversations to ensure continuous customer engagement.

### Bulk Messaging to Zoho CRM Records

* **Targeted Messaging**: Send bulk messages to selected CRM records or custom list views tailored to your target audience.
* **Channel Versatility**: Dispatch personalized messages via SMS, MMS, and WhatsApp with ease.

### Campaign Manager

* **Bulk Personalized Messaging**: Execute marketing campaigns by sending personalized messages to targeted audience groups.
* **Scheduling**: Optimize engagement by sending messages immediately or scheduling them for later.

### Compliance

* **Consent Management**: Manually manage opt-in and opt-out consents and define keywords for handset consent management.
* **Business Hours Setting**: Configure messaging hours according to your organization's operational hours.

### Incoming Notifications

* **Real-Time Alerts**: Receive instant notifications in Zoho CRM for incoming messages, enhancing lead engagement through timely responses.

### Webhook Automation

* **Automation Setup**: Implement webhook automations in Zoho CRM for tasks like sending welcome messages, birthday wishes, and meeting reminders.
* **Customization**: Generate personalized webhook XML for diverse automation setups.

### Delivery Dashboard

* **Tracking and Alerts**: Gain comprehensive tracking control with alerts for delivery issues to ensure messaging continuity.
* **Analytics**: Access delivery analytics, monitor message counts, delivery rates, and SMS credit usage, and analyze delivery errors.

### Message History

* **Detailed Reporting**: Obtain a thorough message history report within your CRM, including sent and delivery statuses.
* **Workflow Integration**: Leverage message history to create workflow automations for incoming or outgoing messages.