> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.conversive.ai/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.conversive.ai/_mcp/server. # Messaging dashboard The Message Delivery Dashboard is built for quick access to statistics and information related to messages sent and received. This helps in keeping a track of all messages in one place with visual depictions and statistical information. *\[Image]* The information in the Dashboard can be filtered using the filter drop-down as shown below: *\[Image]* | **FILTER** | **DESCRIPTION** | | ------------- | --------------------------------------------------- | | Last 24 Hours | Displays hourly information for the last 24 hours | | Last 7 Days | Displays daily information of the last 7 full days | | Last 15 Days | Displays daily information of the last 15 full days | | Last 30 Days | Displays daily information of the last 30 full days | | Custom Dates | Displays information as per date range set | There are 6 different widgets in the Dashboard: 1. Messages 2. Delivery Success 3. Inbound Messages 4. Outbound Messages 5. Delivery Errors 6. Undelivered Messages ### Delivery Success Displays graphical representation of the rate of successfully delivered messages along with the number of outgoing messages. The visual representation can be changed as per the filters and detailed information can be viewed on mouse hover as shown below. *\[Image]* | **CONDITION TYPE** | **DISPLAY** **TYPE** | | ---------------------- | --------------------- | | 24 HOURS | HOURLY | | > 4 HOURS \< 96 HOURS | HOURLY | | > 96 HOURS | DAILY | | > 96 HOURS \< 4 MONTHS | DAILY | | > 4 MONTHS | MONTHLY | ### Inbound Messages Displays the number of incoming messages received on the SMS Platform and synced successfully with the CRM. The values are displayed in buckets as shown below: *\[Image]* | **BUCKET TYPE** | **DESCRIPTION** | | ------------------ | --------------------------------------------------------------------- | | Messaging Platform | Total number of incoming messages received at the messaging platform. | | CRM Sync | Total number of incoming messages being processed to sync with CRM. | | CRM | Total number of incoming messages synced with CRM. | ### Outbound Messages Displays a set of information in separate buckets depicting the flow of messages from the source **CRM** to DLR synced with **CRM**. The information displayed in the buckets is related to values of successfully processed and errors occurred at every stage of message flow. *\[Image]* | **BUCKET TYPE** | **DESCRIPTION** | | ------------------ | ---------------------------------------------------------------------------------------------------- | | CRM | Total number of messages sent from source CRM | | Queued | The number of messages with pending processing due to business hours, office hours and rate-limiting | | Messaging Platform | Total number of messages sent to the Provider via the messaging platform. | | Provider | Total number of messages sent to recipients by Provider | | Recipient Handset | Total number of messages delivered to the end recipient. | | DLR Received | Total number of delivery reports received at messaging platform for delivered messages | | DLR Sync | Total number of delivery reports being processed to sync with CRM | | CRM | Total number of delivery reports synced with CRM | ### Errors Displays the message delivery errors only. The information is dynamically gathered from the errors that occurred in the outgoing message flow from CRM to Recipient handset and displayed in a pie chart. The details can be viewed on mouse hover as shown below: *\[Image]* ### Undelivered Messages Displays a detailed list of undelivered messages. A more detailed review can be initiated by clicking **Details.** | **DETAILS TYPE** | **DESCRIPTION** | | ---------------- | ------------------------------------------- | | Cause | The reason for the error occurrence. | | Remedy | The solution to avoid the error occurrence. | *\[Image]* ### Filtering Table Data for Undelivered Messages 1. Click on the **Filter** button 2. Select the **Sender ID** as per requirements 3. Select the **Error Type** as per requirements 4. Select the **Date** range as per requirements 5. Click on the **Apply Filter** button *\[Image]* ### Alerts This section displays the total number of alerts and details related to alerts. This section is useful in keeping a track of all the past alerts and view details in one go. This section has been divided into 4 widgets: 1. Alerts Sent 2. Active Rules 3. Maximum Alerts and Maximum Alerts generated from Alerts 4. Alert History ### Alerts Sent Displays the total number of Alerts sent in 30 days. *\[Image]* ### Active Rules Displays the total number of Active Rules for the Dashboard. *\[Image]* ### Maximum Alerts and Maximum Alerts generated from Alert Displays the maximum number of Alerts Generated from the Alerts. The widget also displays the highest generated Alerts. *\[Image]* ### Alert History Displays all the alerts generated in the past. Click on the **Details** button to view the value/rate generated via the specific Alert as shown below: *\[Image]* **Filtering Table Data for Alert History** 1\. Click on the **Filter** button 2\. Select the **Date** range as per requirements 3\. Select the **Alert** **Rules** as per requirements 4\. Click on the **Apply** **Filter** button *\[Image]*