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# Zoho Booking integration

Zoho Bookings facilitates service enablers or service providers to send text notifications or reminders for bookings, cancellations, or reschedules through [SMS-Magic](https://www.sms-magic.com/).

> *\[Image]* **Requirement**: This integration requires an account with ScreenMagic.

SMS notifications through ScreenMagic can be set up by following the steps below:

1. Configure SMS gateway
2. Enable notifications
3. Send SMS notifications

## I. Configure SMS Gateway

1. Click **Integration** on the top right corner and then click **Others** on the left side panel. You will find **SMS-Magic** listed under the *Connections Available* section.

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2. Hover over **ScreenMagic** and click **Configure**.

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3. A pop-up shows up. Enter the required values and click **Configure**.

> *\[Image]* **Required values:** Find the required values for authentication in the [guide](/sms-magic/web-portal/contact-management/overview-contact-management).

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4. **SMS-Magic** is now enabled as an SMS provider.

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> *\[Image]* **How many integrations**? At any give point in time, only one of the listed SMS gateways can be configured to send SMS notifications.

## II. Enable notifications

> *\[Image]* **Illustration**: Let us enable SMS notifications to be sent to customer when an appointment is rescheduled.

1. Navigate to **Workspaces** > (**Choose a workspace**) > **Notifications**. There are two sections to configure notifications - one for the staff and the other for the customer. The **For Staff** section is selected by default.

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2\. Select the events to send SMS notifications to staff. We will choose *Rescheduled* for the illustration.

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3\. Click **Customize** against the checkbox for SMS. A pop-up appears with a pre-drafted response when an appointment is rescheduled.

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4\. Click **Insert** to introduce dynamic booking-related values (like Customer name, Appointment Id, etc) using [variables](https://help.zoho.com/portal/en/kb/bookings/workspace/articles/bookings-notifications-for-customers-and-staff#Pre-defined_variables) listed under each section. Click the **Save** button once done.

> *\[Image]* **SMS Length**: Check if the [length of the notification content](https://docs.sms-magic.com/jkGrAF8S5uE-sms-magic-faqs/fiaJruJSpxE-general-questions) is as required by ScreenMagic.

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5\. **SMS notifications** are now set to be sent to **staff** when an appointment is **Rescheduled** under the \*One-on-One Consultations \*workspace. You can set SMS notification for customers as well in the same way.

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## III. Send SMS Notifications

1. Zoho Bookings staff reschedules a booked appointment.

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2\. SMS notification is sent to the staff.

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## Plans supporting this feature

| Applicable Plans                                      |
| ----------------------------------------------------- |
| [Premium](https://www.zoho.com/bookings/pricing.html) |