> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.conversive.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.conversive.ai/_mcp/server.

# Initiate a New Conversation

You can initiate a new conversation with an existing contact from **Contacts**  **List** or type in a **Phone**  **Number** directly.

Follow the below steps to Send a new message -

1. Type in **Full**  **Name**. (Contact suggestions are displayed while typing a name)
2. Select the Country Code (ISD Code) from the dropdown and type in the number. example\*\*, Select 1 for USA and type in 85\*\*\*\*\*\*\*\*.\*\* (This is auto-populated if a **Contact** is selected from **Contacts List**)
3. Select **Sender**  **ID**
4. Type in a **Message** or use pre-defined **Templates** to converse. You can search from the available Conversation type templates for the selected Channel.
5. You can also add Media files and add Emoticons to your message
6. Click on the ’**Send’** button

*\[Image]*

If you are initiating a conversation with a customer via WhatsApp channel, you can send a registered WhatsApp template. Make sure that you have already uploaded the consent of the customer in Consent Management. If you send a custom message or select a non-registered WhatsApp template, you can get an error in case the Customer Care Window of 24hours with that customer is closed.

*\[Image]*