> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.conversive.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.conversive.ai/_mcp/server.

# Activate & Test Your Voice Agent

> Activate your Conversive Voice Agent on a phone number and test it with a live call before it talks with customers.

Once your Voice Agent is configured, activate it on a phone number and test it with a call to make sure it responds the way you expect before it talks with customers.

## Activate your Voice Agent

1. Click on the **Settings** tab in the navigation bar.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:11:59.480Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_64.jpg)

1. In the Settings tab, adjust the **Max Call Duration** to 15 minutes.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:12:39.987Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_65.jpg)

1. Toggle the switch to enable the thinking sound in the sound settings, then disable it.

![screenshot\_66](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:13:11.498Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_66.jpg "screenshot_66")![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:13:51.835Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_67.jpg)

1. Toggle the switch to enable the transfer to a human agent.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:14:35.802Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_68.jpg)

1. Select an agent from the drop-down menu for **Transfer Settings** and choose **Michael Thompson**.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:15:09.701Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_69.jpg)![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:15:56.880Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_70.jpg)

1. Choose **End Call immediately** under **Voicemail Detection Settings**.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:16:48.705Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_71.jpg)

1. Select **Leave Predefined Message** and enter the message in the text box.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:17:28.415Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_72.jpg)

1. Click on the **Agent Log** tab in the navigation bar.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:18:00.533Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_73.jpg)

1. Click the **Activate** button in the top right corner.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:18:24.773Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_74.jpg)

1. In the navigation bar, click on **Agent Log** to view the activity details.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:23:26.024Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_75.jpg)

1. Close the Activity Details panel by clicking the X button.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:23:52.613Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_76.jpg)

## Test with a call

1. Switch from **Conversive Copilot** to **Call Agent** by clicking the tab.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:24:11.655Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_77.jpg)

1. Click the **Start Test Call** button to initiate a voice call with your agent.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:24:29.484Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_78.jpg)

1. In the Call Agent section, click **End Call** to terminate the ongoing conversation.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T13:24:45.647Z/ai-agents/ai-agents/voice-agent/activate-test-your-voice-agent/screenshot_79.jpg)