> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.conversive.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.conversive.ai/_mcp/server.

# Configure Your Voice Agent

> Configure how your Conversive Voice Agent speaks with callers, what information it collects, and when it hands off to a human agent.

After you create a Voice Agent, configure how it speaks with your callers, what information it collects, and where it passes that context, whether to Journey Builder, your CRM, or a human agent in Converse Desk.

## Language Settings

1. In the form, click on the **Primary Language** drop-down menu and select **English, US**.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T11:31:26.066Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_43.jpg)

1. Click on the **Secondary Languages** drop-down menu and choose **Spanish**.

   ![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T11:56:00.050Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_46.jpg)

2. Confirm that **Spanish** is selected as a secondary language.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:11:04.487Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_47.jpg)

1. Select **Hindi, India** from the drop-down list.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:11:53.985Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_48.jpg)

1. Click the drop-down under **Secondary Languages** to select additional languages and choose **Marathi, India**.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:12:24.703Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_49.jpg)

1. Toggle the switch to enable the **Identify as an AI** option.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:14:47.007Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_51.jpg)![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:15:07.192Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_52.jpg)

## Navigation and Prompt Guidelines

1. Click the back arrow in the navigation bar to return to the previous page.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:20:09.306Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_52.jpg)

1. In the navigation bar, click on the **Instructions** tab.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:20:36.521Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_53.jpg)

1. Select the **Outbound Guidelines** tab under **Prompt Guidelines**.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:22:38.182Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_54.jpg)

1. Click on **Inbound Guidelines** in the **Prompt Guidelines** section.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:23:29.294Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_55.jpg)

1. Click on **View Prompt** to see the complete prompt details.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:23:51.648Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_56.jpg)

1. Close the **Complete Agent Prompt** modal by clicking the X button.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:28:57.383Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_57.jpg)

## Knowledge Base and Voice Settings

1. Navigate to the **Knowledge Base** tab in the top menu.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:29:56.395Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_58.jpg)

1. Click the **New Dataset** button to create a new dataset.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:30:32.097Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_59.jpg)

1. Select **Dataset for Sunshine Clinic** from the drop-down menu in the Knowledge Base section.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:30:50.796Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_60.jpg)

1. Click on the **Voice** tab in the navigation bar.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:31:13.902Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_61.jpg)

1. In the Voice section, observe the multilingual mode information displayed.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:31:32.601Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_62.jpg)

1. Select **Sarvam** from the **Provider** drop-down menu in the Voice section.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-30T12:31:55.632Z/ai-agents/ai-agents/voice-agent/configure-your-voice-agent/screenshot_63.jpg)