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# Sensitive Data Handler

## What is a **Sensitive Data Handler?**

The Sensitive Data Handler ensures that outgoing messages are scanned for and handle sensitive information in a secure and compliant manner, particularly in industries subject to data protection regulations.

### What are the key features of a Sensitive data handler?

*Key Features:*

1. **Identification of Sensitive Data:** The handler will identify sensitive information such as personal identification numbers, financial data, and medical records within outgoing messages.
2. **Secure Transmission:** Sensitive data will be encrypted during transmission to protect it from unauthorized access.
3. **Data Masking:** The handler can mask certain portions of sensitive information to ensure that even authorized personnel can only view the necessary details, maintaining privacy.

### How to set up a Sensitive data handler in my account?

1. Go to **Message Services** in the navigation bar
2. Click on **Sensitive Data Handler** in the menu

![ ](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-28T12:58:32.840Z/user-guides/all-about-conversive/messaging-basics/sensitive-data-handler/rfL9y4AAdVURJD3E20bnYw.png " ")

3. Click on **Setup Now**
4. You will see the following form to mask the sensitive data.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-28T12:59:21.733Z/user-guides/all-about-conversive/messaging-basics/sensitive-data-handler/z0xge1YdTDXqDOpPEIZg4w.png)

5. You can fill out the form in the following way:
   * **Sensitive data:** You can add the title to understand which information is getting masked from your account.
   * **Start from:** In this field you can select from where you want the information to be masked.
   * **Number of characters to mask:** You can select how many digits or letters should be masked.
   * **Regular expression:** You can add regular expressions in this field, which are used to identify the value that you want to mask.
   * **For, e.g.,** In the below image \*\*\*\*[vi@gmail.com](mailto:vi@gmail.com), this is how the email will look once it is masked.

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-28T13:00:16.147Z/user-guides/all-about-conversive/messaging-basics/sensitive-data-handler/HW8L2xzg797zzBM4w0Ko5Q.png)

6. Click **Add** once all the fields are added.
7. Once you have created the data, it will be enabled in your account.\
   ![](https://media.trainn.co/beconversive/article_images/drIaubAYV2i2e5Q2eqE9aw.png?Expires=1771937101\&Signature=Xiek7~xT0bYDG5Nqo~okMwIl3o1vGUJ0GfcRNzcn3u-oHIl8yUwOtvaohcP71AAVOm3FGpmPt6rH4cOt8SMoZYioy4KPpzw~PUjg8AkdX1AJTUtnPV092nuGh1iBZ9-ryrLk4Jac83xC9WxcUme79cL9BM246e72FaaHyLrfZh8qEQMrbR1zBn9ViFTTbwhF6BTDEcqOgOiucoghfkdT1B8P79~EHOJthTodhrIosa8tAjdDVyV3F-WVRIrG5YNWPH~QQzpTOalIkLou2ZPlY3cv444SojCMhLGEOgvaXdz3EyiQUmRaHolrfudCUZUaH08DB97FoyBXfLOUYnctcA__\&Key-Pair-Id=K1HNJ3N9MZY0EV "drIaubAYV2i2e5Q2eqE9aw")

![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-28T13:02:23.526Z/user-guides/all-about-conversive/messaging-basics/sensitive-data-handler/drIaubAYV2i2e5Q2eqE9aw.png)

8. In Converse Desk, when agents request sensitive information, the messages will be automatically masked according to your configured settings.\
   ![](https://media.trainn.co/beconversive/article_images/m78M8UUIKp5BZuzGhAqeYw.png?Expires=1771937101\&Signature=pNbAcHPteteT5kz2Nc44qr7vPpTNhmVqqu4umpprfRzwAkGjFBg2jJ5UlK2t34UY4RBtM98zN4SVsnz7ib-Amtw~6t27xgfWHMGeolnm6gMNFHeaLonm5IBdWYZZT2hf4dRsdBiMlAnLu2QbJALxBJwq54ijOtF0gVsc5Rey9Jq~l42ufMYs2t1BV-6z9RS5qaAyG2XcuFJq9EYSjOf04KSwr25Cr5OlFkwEOZKw6MIidFbLmZqM17PEBDwIb1hBOUgwGLHfCOkwB~BwGlYC-7G9F29zsDp4bgzzderhITtHev-5yG8Sy46ZXiGSkkJHVx6Y4DFNcT8cDdNGA~DiIQ__\&Key-Pair-Id=K1HNJ3N9MZY0EV "m78M8UUIKp5BZuzGhAqeYw")

   ![](https://files.buildwithfern.com/visual-editor-images/docs.conversive.ai/2026-09-28T13:03:00.253Z/user-guides/all-about-conversive/messaging-basics/sensitive-data-handler/m78M8UUIKp5BZuzGhAqeYw.png)

### Frequently Asked Questions

1. **Can I disable the sensitive data handler once it's enabled?**\
   Yes, you can disable the sensitive data handler by simply turning off the toggle.
2. **Can I edit the sensitive data handler and its values?**\
   Yes, you can edit the sensitive data handler and its values by clicking the edit (pen) icon. Once you’ve made the changes, click on "Update" to save the new values.
3. **Can I delete custom data from the sensitive data handler?**\
   Yes, you can delete specific fields by clicking the delete icon next to the field you want to remove.