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# Example Journeys

These examples show how a journey combines automations, flows, and human escalation to reach an outcome that no single block could achieve alone.

| Industry         | Journey                    | Trigger                                          | Steps                                                                                                                                              | Outcome tracked                                                        |
| ---------------- | -------------------------- | ------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------- |
| Healthcare       | Patient onboarding         | Patient inquiry                                  | Inquiry acknowledgement, registration flow, registration nurture if incomplete, appointment booking flow, appointment reminder                     | Inquiry converted to a registered patient with a confirmed appointment |
| Healthcare       | No-show reduction          | Appointment booked in CRM or EMR                 | Appointment reminder, reschedule flow if the patient can't attend, escalation to an agent if no response, optional post-visit feedback             | Whether the patient attended                                           |
| Healthcare       | Post-care engagement       | Appointment marked Completed                     | Feedback request, feedback flow, follow-up reminder if a return visit is advised, booking flow for the follow-up                                   | Patient retention and continuity of care                               |
| Higher education | Prospect to applicant      | Student inquiry                                  | Inquiry acknowledgement, application submission flow, application nurture if incomplete, deadline reminder                                         | Completed application                                                  |
| Higher education | Application to enrollment  | Application approved in CRM or admissions system | Enrollment reminder, advisor booking flow if the student hesitates, enrollment confirmation flow, escalation to an admissions officer if no action | Confirmed enrollment                                                   |
| Higher education | Post-orientation retention | Orientation marked complete                      | Engagement drip, feedback flow, advisor booking if feedback is negative, event and deadline reminders                                              | First-year retention                                                   |