SMS Magic Mobile App | Conversive

SMS Magic Mobile app is designed to enhance CRM usability, particularly for Salesforce, Zoho, and SaaS applications.

Key Features

Universal Access: Users can sign in using Salesforce, Zoho, or portal credentials, ensuring seamless access across different platforms.
Real-time Alerts: The app provides push notifications to keep users informed about incoming conversations, enabling timely responses.
Personalized Interaction: Facilitates one-to-one conversations on the go, offering a personalized experience to customers.
Multimedia Communication: Supports MMS, allowing users to send and receive rich media messages such as emojis, images, videos, and files.
Quick Replies: Users can access and send canned messages or templates created in the CRM for efficient communication.
Comprehensive History: Offers a 360° view of conversation history with customers across different users, devices, and CRM objects.
Synchronization: Ensures that messages are synced across mobile devices and CRM, keeping users updated on customer conversations.
Context Awareness: Helps in identifying leads, opportunities, contacts, and cases for contextual conversations.
Collaborative Features: Allows for the assignment of conversations to colleagues or other CRM users and enables marking conversations as read or unread for future action.
Contact Management: Provides the ability to save and edit contact information directly within the SaaS application.
Compliance Adherence: The mobile app adheres to the compliance settings configured in the web application, ensuring regulatory compliance.
CRM Record Access: Users can access messaging objects, records, and list views in Salesforce, messaging modules and records in Zoho, and contacts in the SMS-Magic SaaS application directly from the mobile app.
Inclusive Messaging: Enables sending and receiving messages from unknown numbers, facilitating communication with potential leads or prospects not yet entered in the CRM.