Why SMS Magic?

SMS Magic is a specially crafted conversational messaging application that works natively with CRM platforms like Salesforce and Zoho, as well as various vertical CRM and marketing automation applications.

SMS Magic Key Features

1. Robust SMS Connectivity across the Globe - SMS Magic has strong connectivity with local messaging providers, which helps keep messaging prices affordable and ensures high deliverability of messages.

2. Built Natively on CRM Platforms - We provide native applications on CRM platforms like Zoho & Salesforce. Sales/Service or Operations users can do conversations and campaigns from inside CRM without switching between different systems.

3. Intuitive User Experience - SMS Magic follows the same design patterns as native CRM platforms, reducing time to learn the app. Navigation and placement of actions are the same as the base platform.

4. Flexibility/Configurable - SMS Magic is compatible with different custom objects and the way mobile & customer data is stored, accommodating the custom requirements of different sales & service organizations.

5. Personalization - SMS Magic has crafted personalized experiences via messaging templates with merge fields. Core logic renders message templates by querying data from CRM for the respective customers.

6. Powerful Automation Play - CRM platforms have inbuilt workflow automation modules. SMS Magic complements platform automation capabilities by providing seamless integration and additional capabilities for managing & controlling automated messaging.

7. Compliance - SMS Magic has a robust compliance module that allows businesses to set up compliance as per their use, maintain a consent database, and comply with local regulatory requirements such as 10DLC, DLT, etc.

8. Safe Messaging - This unique spam control feature helps you control inbound & outbound message content by scanning it. It gives the ability to configure and auto-detect spam with the help of a custom AI model.

9. Message Delivery Analytics - SMS-Magic has analytics dashboards to help businesses understand messaging failures and take corrective measures.

10. Data Privacy & Security - SMS Magic is built natively; it removes the need to download data from CRM and upload it into other systems. No copy of CRM data is made outside of CRM.

11. Bring Your Own Providers - SMS Magic has integrated multiple messaging providers, giving customers choices to choose from multiple vendors including international/native SMS API providers.

12. Customer Support for SMS & CRM - SMS Magic team is known for providing a great support experience, with a decade of experience in Messaging & CRM. Customer support is operational 24x5 via email/video meetings.