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SMS Magic Interact for Zoho CRMReports & Analytics

Messaging dashboard

The Message Delivery Dashboard is built for quick access to statistics and information related to messages sent and received. This helps in keeping a track of all messages in one place with visual depictions and statistical information.

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The information in the Dashboard can be filtered using the filter drop-down as shown below:

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FILTERDESCRIPTION
Last 24 HoursDisplays hourly information for the last 24 hours
Last 7 DaysDisplays daily information of the last 7 full days
Last 15 DaysDisplays daily information of the last 15 full days
Last 30 DaysDisplays daily information of the last 30 full days
Custom DatesDisplays information as per date range set

There are 6 different widgets in the Dashboard:

  1. Messages
  2. Delivery Success
  3. Inbound Messages
  4. Outbound Messages
  5. Delivery Errors
  6. Undelivered Messages

Delivery Success

Displays graphical representation of the rate of successfully delivered messages along with the number of outgoing messages. The visual representation can be changed as per the filters and detailed information can be viewed on mouse hover as shown below.

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CONDITION TYPEDISPLAY TYPE
24 HOURSHOURLY
> 4 HOURS < 96 HOURSHOURLY
> 96 HOURSDAILY
> 96 HOURS < 4 MONTHSDAILY
> 4 MONTHSMONTHLY

Inbound Messages

Displays the number of incoming messages received on the SMS Platform and synced successfully with the CRM. The values are displayed in buckets as shown below:

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BUCKET TYPEDESCRIPTION
Messaging PlatformTotal number of incoming messages received at the messaging platform.
CRM SyncTotal number of incoming messages being processed to sync with CRM.
CRMTotal number of incoming messages synced with CRM.

Outbound Messages

Displays a set of information in separate buckets depicting the flow of messages from the source CRM to DLR synced with CRM. The information displayed in the buckets is related to values of successfully processed and errors occurred at every stage of message flow.

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BUCKET TYPEDESCRIPTION
CRMTotal number of messages sent from source CRM
QueuedThe number of messages with pending processing due to business hours, office hours and rate-limiting
Messaging PlatformTotal number of messages sent to the Provider via the messaging platform.
ProviderTotal number of messages sent to recipients by Provider
Recipient HandsetTotal number of messages delivered to the end recipient.
DLR ReceivedTotal number of delivery reports received at messaging platform for delivered messages
DLR SyncTotal number of delivery reports being processed to sync with CRM
CRMTotal number of delivery reports synced with CRM

Errors

Displays the message delivery errors only. The information is dynamically gathered from the errors that occurred in the outgoing message flow from CRM to Recipient handset and displayed in a pie chart. The details can be viewed on mouse hover as shown below:

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Undelivered Messages

Displays a detailed list of undelivered messages. A more detailed review can be initiated by clicking Details.

DETAILS TYPEDESCRIPTION
CauseThe reason for the error occurrence.
RemedyThe solution to avoid the error occurrence.

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Filtering Table Data for Undelivered Messages

  1. Click on the Filter button
  2. Select the Sender ID as per requirements
  3. Select the Error Type as per requirements
  4. Select the Date range as per requirements
  5. Click on the Apply Filter button

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Alerts

This section displays the total number of alerts and details related to alerts. This section is useful in keeping a track of all the past alerts and view details in one go.

This section has been divided into 4 widgets:

  1. Alerts Sent
  2. Active Rules
  3. Maximum Alerts and Maximum Alerts generated from Alerts
  4. Alert History

Alerts Sent

Displays the total number of Alerts sent in 30 days.

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Active Rules

Displays the total number of Active Rules for the Dashboard.

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Maximum Alerts and Maximum Alerts generated from Alert

Displays the maximum number of Alerts Generated from the Alerts. The widget also displays the highest generated Alerts.

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Alert History

Displays all the alerts generated in the past. Click on the Details button to view the value/rate generated via the specific Alert as shown below:

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Filtering Table Data for Alert History

1. Click on the Filter button

2. Select the Date range as per requirements

3. Select the Alert Rules as per requirements

4. Click on the Apply Filter button

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