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If the Zoho customer has enabled IP restriction, then IP Whitelisting is necessary to access the SMS-Magic application. If the whitelisting is not done for the necessary IPs, then the Zoho customer will not be able to login to the SMS-Magic application.

To whitelist an IP, go to this link –
https://www.zoho.in/crm/help/security/allowed-ips.html#Add_IPs.

The following table shows the complete list of IPs that is to be whitelisted for Zoho customers:

US CustomersEU Customers
52.45.151.17134.253.11.161
34.197.69.17154.77.136.41
34.197.38.7154.250.41.120
34.234.244.18834.255.49.210