Chat Agent

The Chat Agent is an AI agent that talks with your customers over messaging channels such as SMS, WhatsApp, and webchat. It understands what the customer wants, collects the information you need, and passes that context to Journey Builder, your CRM, or a human agent in Converse Desk.

Key capabilities

Create a Chat Agent

Configure your Chat Agent

Use a Chat Agent in a Journey

Test your Chat Agent

Monitor Chat Agent conversations