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Toll-Free Number Verification - USA

Verified Toll-Free Messaging simply means that your business and use case has been reviewed in advance of sending traffic via Toll-Free. Brands that receive carrier approval for messaging via Toll-Free numbers to the US/Canada will have their traffic secured. This verification process is completely free of cost.

To begin the process, you must complete the required verification form. Be sure to include all required information. Omitting information will result in delays in processing your verification. Once the brand has completed the form, submit it via a support ticket.

Please include “Toll-Free Verification for (your business name or number)” in the ticket subject line.

Required Information for Verification

The form includes the following fields. All of this information is strictly required to verify traffic for your Toll-Free number:

  • Business Name
  • Company Website
  • Business Address
  • Compliance Contact: Someone at your business who can respond to compliance questions if they arise.
  • Expected Monthly Message Volume
  • Toll-Free numbers to be verified
  • Use Case / Description of the Use Case
  • Production Message Content: Samples that reflect the type of messages you will be sending.
  • Opt-in Description: How do your recipients provide consent to receive messages?
  • Opt-in Details: Link to, image of, or scanned copy of opt-in page or process.

Bulk Verification

I use many Toll-Free numbers. How can I verify in bulk?

If you need to complete verification for a large number of 8xxx numbers—for example as an ISV with clients using different Toll-Free numbers—please reach out to support for the bulk processing template. Be prepared to fill it with the required information for multiple numbers.

Timelines & Important Limits

It can take up to 15 business days for your registration to be processed after it is submitted.

[!WARNING] Effective October 1, 2022, mobile carriers apply the following industry-wide thresholds for messaging sent over any unregistered toll-free number:

  • Daily limit: 2,000 messages
  • Weekly limit: 12,000 messages
  • Monthly limit: 25,000 messages

We strongly encourage you to complete your registration as soon as possible. These limits are subject to decreases over time as carriers continue to restrict unregistered traffic.

[!CAUTION] If there is unregistered traffic on the 8xxx numbers, there is a penalty on every message sent, plus potential blocking of all traffic!