All About ConversiveAnalytics Dashboard

Message History Overview

How Can I View and Manage My Message History?

A clean tabular representation for all your messages. Track your incoming and outgoing messages in the Message History section.

drop-down with ease. We have added a few other tweaks to it too!

  • This feature will be unavailable for usage if you opt-in for HIPAA Compliance. For more information contact [email protected]
  • 6 months of previous Message History can be viewed and filtered. For archived data please get in touch with [email protected]

You can view the Incoming and Outgoing Messages Report under the respective tabs for SMS and WhatsApp channel.

You can see more details for each outgoing and incoming record in the Report, by clicking on the Info icon in the Details column.

SMS History

Few details available for Outgoing SMS Messages are –

IdOutgoing Message Identifier
Mobile NumberRecipient’s Mobile Number
Sender IdSender ID used to send this message
CreatedOnThe date and time the message was sent
TextText of the Message sent
MMS MediaView the Media file in the sent message if the message type is MMS
Sent StatusSent status of the message from SMS-Magic Platform
Delivery StatusDelivery status of the message as received from the Message Provider
CreditsNumber of Message Credits consumed in sending this message
Push StatusThe status of message sync with the connected CRM.

Few details available for Incoming SMS Messages are –

IdIncoming Message Identifier
Mobile NumberRecipient’s Mobile Number
ShortcodeSender ID / Incoming Number on which the message is received.
MessageText of the Message received
CreatedOnThe date and time the message was received
Push Salesforce StatusThe status of message sync with the connected CRM.
MMS DetailView the Media file in the received message if the message type is MMS

WhatsApp History

Few details available for Outgoing WhatsApp Messages are –

IdOutgoing Message Identifier
Mobile NumberRecipient’s Mobile Number
Sender IdSender ID used to send this message
CreatedOnThe date and time the message was sent
Message / CaptionText of the Message sent
AttachmentView the Media file in the sent message
Sent StatusSent status of the message from SMS-Magic Platform
Delivery StatusDelivery status of the message as received from the Message Provider

Few details available for Incoming WhatsApp Messages are –

IdIncoming Message Identifier
Mobile NumberRecipient’s Mobile Number
Sender IDSender ID / Incoming Number on which the message is received.
MessageText of the Message received
AttachmentView the Media file in the received message
CreatedOnThe date and time the message was received

Filter Messages

You can filter Outgoing / Incoming SMS Messages Report based on-

  • Start and End Date
  • Mobile Number
  • SMS/MMS

You can filter Outgoing / Incoming WhatsApp Messages Report based on-

  • Start and End Date
  • Sender ID
  • Mobile Number

Filter whastapp messages

Search Messages

You can search the Outgoing / Incoming SMS and WhatsApp Messages Report using the Mobile Number of Recipient. Enter 8 or more digits to search. Click Enter or click on the search icon, to begin the search.

Note: Currently, you can only download SMS and Facebook History reports.