Messaging Analytics

Are there any message analytics dashboards available?

Errors

Displays the message delivery errors only. The information is dynamically gathered from the errors that occurred in the outgoing message flow from CRM to Recipient handset and displayed in a pie chart. The details can be viewed on mouse hover as shown below: 

Undelivered Messages

Displays a detailed list of undelivered messages. A more detailed review can be initiated by clicking Details.

Filtering Table Data for Undelivered Messages

1. Click on the Filter button
2. Select the Sender ID as per requirements
3. Select the Error Type as per requirements
4. Select the Date range as per requirements
5. Click on the Apply Filter button

Alert & Subscribe

Alerts

This section displays the total number of alerts and details related to alerts. This section is useful in keeping a track of all the past alerts and view details in one go.

This section has been divided into 4 widgets:

1. Alerts Sent
2. Active Rules
3. Maximum Alerts and Maximum Alerts generated from Alerts
4. Alert History

Alerts Sent

Displays the total number of Alerts sent in 30 days. 

Active Rules

Displays the total number of Active Rules for the Dashboard.

Maximum Alerts and Maximum Alerts generated from Alert

Displays the maximum number of Alerts Generated from the Alerts. The widget also displays the highest generated Alerts.

Alert History

Displays all the alerts generated in the past. Click on the Details button to view the value/rate generated via the specific Alert as shown below:

Filtering Table Data for Alert History

1. Click on the Filter button

2. Select the Date range as per requirements

3. Select the Alert Rules as per requirements

4. Click on the Apply Filter button

Track Message Delivery

The Message Delivery Dashboard is built for quick access to statistics and information related to messages sent and received. This helps in keeping a track of all messages in one place with visual depictions and statistical information. 

The information in the Dashboard can be filtered using the filter drop-down as shown below:

There are 6 different widgets in the Dashboard:

1. Messages
2. Delivery Success
3. Inbound Messages
4. Outbound Messages
5. Delivery Errors
6. Undelivered Messages

Delivery Success

Displays graphical representation of the rate of successfully delivered messages along with the number of outgoing messages. The visual representation can be changed as per the filters and detailed information can be viewed on mouse hover as shown below.

Inbound Messages

Displays the number of incoming messages received on the SMS Platform and synced successfully with the CRM. The values are displayed in buckets as shown below:

Outbound Messages

Displays a set of information in separate buckets depicting the flow of messages from the source CRM to DLR synced with CRM. The information displayed in the buckets is related to values of successfully processed and errors occurred at every stage of message flow.

Frequently Asked Questions

1. How do I filter message data by date or time?

• You can filter the information in the Message Delivery Dashboard using the filter drop-down. The filter options are:

  • Last 24 Hours: This filter displays hourly information for the last 24 hours.
  • Last 7 Days: This filter displays daily information for the last 7 full days.
  • Last 15 Days: This filter displays daily information for the last 15 full days.
  • Last 30 Days: This filter displays daily information for the last 30 full days.
  • Custom Dates: This filter displays information for a custom date range.

  You can also filter the data for Undelivered Messages and Alert History.

  • Filtering Undelivered Messages Table Data:

    1. Click on the Filter button.
    2. Select the Sender ID.
    3. Select the Error Type.
    4. Select the Date range.
    5. Click on the Apply Filter button.

  • Filtering Table Data for Alert History:

    1. Click on the Filter button.
    2. Select the Date range.
    3. Select the Alert Rules.
    4. Click on the Apply Filter button.

2. How can I monitor failed or undelivered messages?

• You can monitor failed or undelivered messages in the Message Delivery Dashboard using the Delivery Errors widget and the Undelivered Messages widget. The Delivery Errors widget displays a pie chart of message delivery errors. You can view details about the errors by hovering your mouse over the chart. The Undelivered Messages widget displays a list of undelivered messages. You can review the cause of the error and the remedy to avoid it by clicking on “Details”.

  You can also monitor failed messages by creating an alert on rule evaluation in the Alert Management section. You can set up an alert to notify you when the number of outgoing messages failed exceeds a certain value.