AI Expert User Guide
This guide is for the people who design, build, and manage AI on Conversive. That might be an automation specialist, a CX or operations lead, or anyone responsible for making AI conversations accurate, on-brand, and useful.
If you’re setting up AI agents for your team or deciding where AI fits in your customer conversations, start here.
What you can do
Conversive Intelligence: Surfaces insights from your conversations, such as intent, sentiment, and trends.
Chat Agent: An AI agent that holds text conversations with your customers on your messaging channels. It answers questions, qualifies leads, and hands off to your team when needed.
Voice Agent: An AI agent that handles phone conversations, understanding natural speech and responding in a natural voice.
Before you begin
Make sure you have:
- Admin access, or AI feature permission. An admin can grant this under Feature Permission in Account Settings.
- At least one connected channel. See Integrations > Channels in the Admin User Guide.
- Approved compliance registrations for your region, such as A2P 10DLC in the US or DLT in India. See Compliance Setup in Setup Guides.