SMS

BYOP Overview

Customers already using messaging providers such as Twilio, Nexmo, RingCentral, etc., can continue using your provider, use Conversive, and give your businesses the best of both worlds. This separation of the Application and the underlying messaging provider gives businesses all the features and benefits of the application you know, but use a trusted provider at the messaging layer, too.

BYOP enables you to use a phone number provided by an external provider without losing the functional benefits of the Conversive. With BYOP, the provider remains the same, and you can retain the number and pricing benefits provided by your provider.

BYOP Checklist:

  • You have an existing account with a provider such as Twilio, Nexmo, or any local provider or dialer, etc. for text messaging or for calling services.
  • You continue your billing relationship with your existing Provider. You pay for Conversive license fees only.
  • Messages originated or received from the Conversive app are routed through your provider.
  • Your SMS Provider will be responsible for the delivery of messages (received or transmitted) to them. Conversive will produce the sent reports to the provider and publish the delivery statuses returned by the provider.
  • Conversive will not be responsible for resolving message delivery-related problems.

Here is a visual representation of how your provider fits into our ecosystem.

Steps for BYOP:

  1. Signup with Conversive Account
  2. Raise requests with the Conversive support team by writing to [email protected] with your Account ID
  3. If Conversive has already integrated with your vendor, you will need to provide API Keys & required additional information applicable for your provider
  4. If Conversive doesn’t have integration, you will need to manage communication with your vendor to provide required API documentation & credentials to the Conversive Development team
  5. After receiving API Docs & Credentials, the Conversive support team will communicate the estimated time of implementation in the Conversive Platform
  6. After approval from the Customer, our team will complete the integration
  7. Customers need to work with the QA team of Conversive to test the service
  8. Once the Integration is tested, customers can configure it with Conversive Applications

Customer needs to take care of the following things:

  • Ensure that they have sufficient credits
  • Interact with Vendors’ Customer issues for any delivery related issues
  • Inform Conversive team if you make any configuration changes like changes in API Key or any API credentials
  • Inform the Conversive Support Team if your vendor is making any changes in their technology
  • Any changes in the integration may be chargeable.