How can I get a Sender ID to send messages?

Welcome to our comprehensive guide for obtaining a new SMS number suited to your communication requirements. Whether you’re seeking a long code number, short code number, toll-free number, or an alphanumeric sender ID, this step-by-step guide will walk you through the entire process seamlessly.

Selecting Sender IDs:

• Navigate to the “Sender IDs” tab on the navigation bar.

• In the ‘Countries’ tab, you’ll find a list of countries for which you have available number credits.

Provisioning a Number:

• Click on the “Provision Number” button from the Sender IDs Tab.

  

• You’ll be directed to a screen where you can select the country for which you want to obtain a number.

What are Long Code Numbers?

Long Code or 10DLC are 10 Digit Numbers and are tied to an Area Code, For e.g. (XXX) XXX- XXXX.

These are ideal for localized, in-branch or in-store, smaller, segmented customer bases and are used for chat (text and voice), event-based interactions, service updates, and appointment reminders. Ex.: +1 415 123 2678

How to Get Long Code Numbers?

1. Click on the “Provision Number” button from the Sender IDs Tab.
2. You’ll be directed to a screen where you can select the country for which you want to obtain a number.
3. After selecting a country with an available number of credits, you can add an area code of your choice.
4. Choose the “Number Type” as “Long code” and click on the search button.
5. A list of available numbers will be displayed. Select the desired number and click on “Assign to My Account.”

4. The assigned number will then be visible on the “All Sender IDs” screen.

What are Short Code Numbers?

SMS Short Codes are 5-6 Digits (Look Like ‘69488’, Which Pizza Hut Uses) and can only be used to send and receive SMSs, Not Faxes or Calls.

Short code is a 4 to 6-digit number used by businesses for global non-consumer (A2P) messaging. These are ideal for enterprise-level, large-scale, unlimited customer bases and are generally used for marketing blasts, one-time passwords, fraud alerts, and more. Ex.: 156762

How to Get Short Code Numbers?

1. Click on the “Provision Number” button from the Sender IDs Tab.
2. You’ll be directed to a screen where you can select the country for which you want to obtain a number.
3. After selecting a country with available number credits, choose the “Number Type” as “Short Code” and click on Search.

2. After that click on ‘Request Number’

3. You’ll have the option to request a short code as per your country. You can also select the quantity of numbers you want for short code.
4. After adding all details, click on “Save” to send a request.
5. Our team will review and approve the request.
6. Once approved, the assigned number will be visible on the “All Sender IDs” screen.

What are Toll-Free Numbers?

A toll-free number (8XX), which has been text-enabled, is available for voice calls.

These are ideal for enterprise-level or localized, large-scale or in-branch, low messaging volumes, and used for customer service chat (text and voice) customer feedback, notifications, and updates. Ex.: 1 (800) 227-4567

How to Get Toll-Free Numbers?

1. Click on the “Provision Number” button from the Sender IDs Tab.
2. You’ll be directed to a screen where you can select the country for which you want to obtain a number.
3. After selecting a country with available number credits, choose the “Number Type” as “Toll-Free Number” and click on Search.

2. After that, click on ‘Request Number’

3. You’ll have the option to request a short code as per your country. You can also select the quantity of numbers you want for short code.
4. After adding all the details, click on “Save” to send a request.
5. Our team will review and approve the request.
6. Once approved, the assigned number will be visible on the “All Sender IDs” screen.

How to Get an Alpha-Numeric Number?(Payee Users):

1. Click on the “Provision Number” button from the Sender IDs Tab.
2. You’ll be directed to a screen where you can select the country for which you want to obtain a number.
3. After selecting a country with available number credits, choose the “Number Type” as “Alpha-numeric SenderID” and click on search.

2. After that, click on ‘Add Sender Id’

3. You’ll have the option to create a custom sender ID. 

   • For alpha, you can create either an alpha or alpha-numeric sender ID
   • And for numeric, you can only create a numeric sender ID.

4. After creating your custom sender ID, click on “Send Request.”

5. Our team will review and approve the request.

6. Once approved, the assigned number will be visible on the “All Sender IDs” screen.

Frequently Asked Questions

1. Can I get a Sender ID for my country?

• Yes, you can obtain a Sender ID for any country where you have an available number of credits. Simply select your country during the number provisioning process. If a Sender ID is not available for your chosen area or country, you’ll have the option to submit a request for a Sender ID specific to your location or you can contact our support to procure new Sender ID.

2. Can I get an area-specific sender ID?

• Yes, for long code numbers, you have the option to add an area code specific to your region. After selecting the country, simply enter your desired area code in the respective field before searching for available numbers.

3. How do long numbers, short codes, 10DLC, and toll-free numbers differ?

• Shortcode is a 4 to 6-digit number used by businesses for global non-consumer (A2P) messaging. These are ideal for Enterprise level, large-scale, unlimited customer bases and are generally used for marketing blasts, one-time passwords, fraud alerts, and more. Ex.: 156762
• 10DLC – is the industry-led long code solution for non-consumer (A2P) messaging. These are ideal for localized, in-branch or in-store, smaller, segmented customer bases and are used for chat (text and voice), event-based interactions, service updates, and appointment reminders. Ex.: +1 415 123 2678
• A toll-free number (8XX), which has been text-enabled, was available for voice calls. These are ideal for enterprise-level or localized, large-scale or in-branch, low messaging volumes, and used for customer service chat (text and voice) customer feedback, notifications, and updates. Ex.: 1 (800) 227-4567.