Social

Troubleshooting, Compliance & FAQs for Instagram Integration

Overview

This section helps you resolve common issues during setup or use of Instagram in Conversive.
It also lists best practices to ensure smooth and compliant communication, along with quick answers to frequently asked questions.

Troubleshooting Common Issues

1. Connection shows “Not Connected”

  • Check if your Instagram account is a Business or Creator account.
  • Ensure it’s linked to a Facebook Page.
  • Try reauthorizing the account by clicking Add Account again and completing Facebook login.

2. Authorization Failed or Popup Didn’t Open

  • Allow pop-ups in your browser.
  • Clear cache/cookies and retry login.
  • Make sure you’re logged into the correct Facebook account (one with Page admin access).

3. Messages Not Appearing in Converse Desk

  • Confirm message permissions were granted during Facebook authorization.
  • Check the Sender ID list under Converse Desk → Inbox.
  • Verify that the Instagram account is active and not restricted by Meta.

Frequently Asked Questions (FAQ)

Q1. Do I need a Facebook Page to connect Instagram?
Yes. Instagram Business or Creator accounts must be linked to a Facebook Page.

Q2. Can I connect multiple Instagram accounts?
Yes. You can connect multiple accounts by clicking Add Account for each one.

Q3. Can I send broadcast messages on Instagram?
No. Instagram API currently supports only 1:1 messaging.

Q4. Why can’t I see my Instagram handle after connection?
The handle appears only after successful authorization. Refresh the Integration page and check if the status is Connected.