Social

Instagram Overview

Overview

Instagram integration in Conversive allows your business to send and receive direct messages from Instagram users right inside the Converisve.
This helps your teams manage all customer interactions — across WhatsApp, SMS, RCS, and Instagram — from a single, unified platform.

Once connected, every new Instagram message appears in your inbox, allowing agents to view, reply, and track conversations efficiently.

Key Highlights

  • Manage all Instagram DMs inside Conversive.
  • Support for Instagram Business or Creator Accounts only.
  • Link multiple Instagram accounts under a single Conversive workspace.
  • Unified view for customer messages across channels.
  • Seamless setup through Facebook Business authorization.

Use Cases

  • Respond to customer queries sent via Instagram DMs.
  • View sender details and previous chat history.
  • Handle multiple brand or regional accounts from one Conversive login.