Release Highlights – 18th Mar 2026: Blank Fields for Missing Data in Message Merge Fields

Now, on the Zoho platform, when merge field values are missing, the message texts no longer display a substituted value or the field label itself. This enhancement is designed to address the previously identified issue in both RecordId (Send SMS to Contacts) and CVID (Bulk List) flows. With this update the merge fields simply remain blank in the absence of valid data.

Zoho-ComposeMessage